GENERAL TERMS AND CONDITIONS

 

GENERAL INFORMATION

This site is published by TELDAR TRAVEL, a simplified joint-stock company with a capital of €298,000, headquartered at 82 rue Henri Farman, Tour Sequana - 92130 ISSY-LES-MOULINEAUX, France. Registered in the Trade and Companies Register of Nanterre under number 519 693 071.

ARTICLE 1 - DEFINITIONS AND SCOPE

1.1 Definitions

The terms and expressions starting with a capital letter have the meanings given to them below for the purposes of these general terms and conditions of sale. The definitions below have the same meaning whether used in the singular or plural.

  • "Client" refers to the client of the User, the beneficiary of the Services.
  • "Order" refers to any reservation made and validated by the User on the website "www.teldartravel.com".
  • "General Terms" refers to these general terms and conditions of sale.
  • "Specific Terms" refers to the contractual conditions specific to each Service offered by the Supplier (regardless of their name: "conditions and restrictions", etc.) accessible on the Site before validation of any Order.
  • "Particular Contract" refers to any contract signed between TELDAR TRAVEL and the User or their representative, containing specific provisions different from these General Terms.
  • "Supplier" refers to the providers of Services (hoteliers).
  • "Service" refers to the accommodation services offered on the Site, as well as any related services.
  • "Site" refers to the site accessible from the address "www.teldartravel.com".
  • "TELDAR TRAVEL" refers to the company TELDAR TRAVEL, a simplified joint-stock company with a capital of €298,000, headquartered at 25-29 rue Anatole France 92300 Levallois-Perret, registered in the Trade and Companies Register of Nanterre under number 519 693 071.
  • "User" refers to any travel agent or travel professional who navigates the Site, becomes familiar with, and/or places an Order for one or more Services offered on the Site.

1.2 Scope – Acceptance

The Order of Services is reserved exclusively for Users who have previously reviewed and accepted these General Terms in their entirety by ticking the box or clicking on the hyperlink provided for this purpose. Without this acceptance, the continuation of the Order process is technically impossible. Therefore, the User acknowledges, by simply placing an Order with TELDAR TRAVEL, that they have read, unreservedly accept, and are bound by these General Terms, excluding any other document, including any counterproposal from the User not expressly accepted by TELDAR TRAVEL, subject to the provisions applicable to the Specific Terms and Particular Contracts.

These General Terms can only be modified by the Particular Contracts of TELDAR TRAVEL. In the event of a conflict between the General Terms and the Particular Contracts of TELDAR TRAVEL, the latter will prevail. The Specific Terms of the Suppliers apply to the offer and provision of Services, as well as to any other document related to the Services, in the same manner as the General Terms.

Acceptance of the Specific Terms by the User occurs at the time of the Order. Thus, the User acknowledges, by simply placing an Order with TELDAR TRAVEL, that they have previously reviewed, unreservedly accept, and are bound by the Specific Terms. TELDAR TRAVEL reproduces the Specific Terms as they are transmitted by the Suppliers and cannot be held responsible for any dispute related to the Specific Terms.

The General Terms are valid from April 1, 2010, and may be modified at any time without notice, with such modifications applying to Orders placed thereafter. The User must consult and accept them at the time they place the Order to ensure they are aware of the provisions in effect.

ARTICLE 2 – OBJECT

TELDAR TRAVEL operates a platform on the Site for centralizing hotel references, descriptions, and availability. The Site serves as a technical interface to present to the User the offers of Services proposed to their Clients directly or indirectly by the Suppliers and allows the User to book these Services with the Suppliers by placing an order on the TELDAR TRAVEL platform.

TELDAR TRAVEL offers the User a tool to reserve the Service on behalf of their Clients, with TELDAR TRAVEL ensuring that the Order and payment reach the Supplier, so that the Order is recognized and accepted by the Supplier. This Order will be confirmed by the issuance of a voucher (see Article 3.2 below for Order placement, modification, and cancellation). Therefore, TELDAR TRAVEL acts solely as an intermediary between the Supplier and the User and cannot be considered as a reseller of the Supplier.

TELDAR TRAVEL can never be considered a travel agency under the meaning of Article L211-1 of the French Tourism Code.

ARTICLE 3 – ORDERS

3.1 Capacity – Use of the Site

The Site assists the User in searching for Services and placing Orders they wish to make. The User must be legally capable of contracting and using this Site in accordance with the General Terms.

A username and password are provided by TELDAR TRAVEL to log into the Site. This password allows for booking and canceling Services online. It is strictly personal and confidential, and sharing it with other Users constitutes a breach of these General Terms.

Except in cases of fraud, for which the User must provide proof, the User is financially responsible for transactions carried out on the Site, particularly for the use of their username and password. The User also guarantees the truthfulness and accuracy of the information provided about them on the Site and/or to TELDAR TRAVEL at all times.

If any of this information proves to be false, incomplete, or outdated, or if fraudulent use of the Site or any violation of these General Terms occurs, TELDAR TRAVEL reserves the right, without compensation and without notice, to suspend or close the User's account and deny future access to all or part of the services offered by TELDAR TRAVEL.

3.2 Order Placement, Modification, and Cancellation

TELDAR TRAVEL’s booking system is for Users and must be exclusively used for individual Clients. Orders are intended for a maximum of 6 people, or 9 people for groups.

The division of groups into individual files will not be accepted. TELDAR TRAVEL reserves the right to cancel Orders added by a User to the system if they appear to be for group bookings rather than individual Clients, or if the Orders seem to serve the sole purpose of reserving rooms without actual intent to book.

In any case, Orders are only final and binding once accepted by TELDAR TRAVEL, and subject to full payment and receipt of the price under the conditions stipulated in Article 4.2 of the General Terms.

Confirmation of the Order (its acceptance), which includes essential details such as the identification of the Service(s) ordered and the price, is communicated to the User at the end of the Order process and is evidenced by a voucher to be presented to the Supplier as proof of the Order. However, this Order will only become final after full payment and receipt of the price of the Service.

All cancellation conditions, possible rectifications of Orders, and/or refunds are directly accessible on the Site prior to placing the Order and are mentioned in the Order confirmation.

The cancellation conditions applicable to each service can be consulted on the Site before the Order is finalised, in particular from the Shopping Basket summary. By confirming their Order, Users acknowledge that they have read and accepted all of these conditions, including any cancellation fees.

Subject to more favorable Specific Terms offered by a Supplier before the Order, any modification (change in departure or return dates, destination, accommodation) or cancellation made by the User will result in, except in the case of force majeure, payment and retention of 100% of the Service price.

All modifications and cancellations must always be made via the Site. Proof of timely arrival, modification, or cancellation is the access to the message by TELDAR TRAVEL or the relevant Supplier. Cancellations are only valid if made via the Site (using the 'My Reservations' tab) or by phone at 0820 202 297 (Monday to Friday, 9:30 AM to 6:30 PM).

If a refund is granted to the User, the amounts previously paid will be credited to the amounts due by the User to TELDAR TRAVEL.

Delays in air, rail, or land pre-transportation, leading to failure to register under the circumstances provided by the Specific Terms, do not exempt the User from the financial conditions of cancellation provided in these General Terms.

3.3 Proof

It is expressly agreed that, unless a manifest error is made by TELDAR TRAVEL, which the User can prove, the data stored in TELDAR TRAVEL’s information system and/or that of its Suppliers are conclusive proof of the Orders made by the User. Data on computer or electronic media constitute valid proof and, as such, are admissible under the same conditions and with the same probative force as any document that would be established, received, or stored in writing.

ARTICLE 4 – FINANCIAL CONDITIONS AND PAYMENT METHOD

4.1 Prices and Taxes

The descriptions of the Services presented on the Site are those of the Suppliers. They specify, for each Service, the elements included in the price. Prices are indicated in Euros. Prices are considered final when the Order is confirmed.

The prices of Services are inclusive of all taxes, fees, and related service charges. The costs and service fees correspond to the costs associated with the Services ordered by the User, borne by the Suppliers, including indirect taxes (VAT, other similar taxes) and other costs necessary for processing Users' Orders.

Certain additional taxes or fees (tourist tax, city tax, visa and/or tourist card fees, etc.) may be imposed by the authorities of certain states. These are not included in the price of the Services. These additional taxes, when they exist, are the responsibility of the User or the Client and may need to be paid on-site.

Unless explicitly mentioned in the Specific Terms, the accommodation prices on the Site are calculated based on the number of nights and not the number of full days.

TELDAR TRAVEL reserves the right to modify the price of a Service after Order confirmation only in the case of changes in taxes, VAT, or other factors beyond its control. Furthermore, in general, and unless expressly stated otherwise in the Specific Terms or the Particular Contract, personal expenses or those accessory to the Service, such as insurance, excess baggage fees, vaccination fees, laundry, phone, drinks, room service, tips, as well as excursions, use of sports facilities, and more generally any service not explicitly included in the Order confirmation, are not included in the prices. Clients must pay the Supplier directly for any additional charges they owe. TELDAR TRAVEL will not pay any of the Client's personal expenses. The User must inform their Clients of these conditions and elements.

4.2 Payment of the Price

Payment for the Services ordered by the User must occur upon confirmation of the Order by TELDAR TRAVEL, with the execution of any Service being subject to full payment and the successful receipt of the corresponding price, unless otherwise stipulated in the Particular Contract.

Unless otherwise specified in the Particular Contract, payments made on the Site are processed either by bank transfer or by credit card (Carte Bleue, Visa, Eurocard/Mastercard, or American Express cards are accepted) via a secure payment system.

If the payment is found to be irregular, incomplete, or non-existent for any reason attributable to the User, the Order will be considered not confirmed, with the resulting fees being borne by the User, and TELDAR TRAVEL reserves the right to take any legal action against the User for the compensation of any damage caused.

In accordance with Article L.221-3 of the French Consumer Code, the provisions relating to the fourteen (14) day right of withdrawal provided for consumers do not apply to relations between professionals (B2B). Consequently, no retraction or refund may be requested after the Order has been validated, unless otherwise stipulated in the Specific Terms and Conditions.

The credit card is debited either immediately upon reservation, or before the cost is incurred if the pay later option is activated, or at the time of check-in, according to the methods indicated in the description of the Service or in the Provider's Specific Conditions.


ARTICLE 5 – USER'S OBLIGATIONS

5.1 Formalities

It is the responsibility of the User to inform and transmit to their Client the necessary administrative and/or health formalities required for the execution of the Service. The completion and costs of these formalities, such as passport, national identity card, residence card, parental consent, visa, medical certificate, vaccination book, are the responsibility of the User or their Client, depending on the case.

5.2 Accommodation Services

Possession of Rooms
The User must ensure that the Specific Terms applicable to check-in and check-out times, as well as the room classification, are followed and communicate them to the Client.

Classification
The User is responsible for verifying the comfort level assigned to the hotels as indicated in the description provided by the Supplier, which is available on the Site. Additionally, the User must inform the Client when the classification is based on local standards in the destination country, which may differ from French standards.

Meals
The User must ensure that the Specific Terms related to meals are verified and communicated to the Client.

Local Taxes
The User must ensure that no additional local taxes are imposed by the authorities in the Client's destination (such as tourist tax or city tax) and that they are paid on-site. If such local taxes exist, they will be the responsibility of the User or the Client, and TELDAR TRAVEL cannot be held responsible in any case.

5.3 Special Child Policy

Note: In certain hotels, children share the bed(s) of the two adults. On-site, upon request, an additional bed may be installed depending on hotel availability (an extra charge may apply).

5.4 Hotel Location

Distances are calculated as the crow flies between the hotel and the relevant tourist site/airport/city. These distances may not reflect the actual travel distances.

ARTICLE 6 – TELDAR TRAVEL'S OBLIGATIONS

For all stages of the Order process (access to the Site, consultation, Order placement, reservation with the Supplier, voucher printing, etc.), TELDAR TRAVEL is bound to the User by a duty of means, excluding any other party, both in presenting the Supplier's offers and in receiving and transmitting reservations and payment for the Services.

ARTICLE 7 – CUSTOMER SERVICE AND CLAIMS

A phone number, mentioned on the voucher, is available 24/7 for emergency issues at the destination. Examples include overbooking, hotel not finding the reservation, transfer not showing up at the meeting point, quality of services not matching what was reserved, etc.

Any claim must be addressed by the User to TELDAR TRAVEL by registered letter with acknowledgment of receipt within seven (7) days following the end of the stay.

ARTICLE 8 – WARRANTIES

8.1 For Use of the Site

No warranty is given to the User regarding:

  • The absence of anomalies, errors, or bugs that may affect navigation on the Site or the implementation of any feature offered on the Site.
  • The ability to correct these anomalies, errors, or bugs.
  • The absence of interruptions or failures in the operation of the Site.
  • The potential compatibility of the Site with specific hardware or configurations.

Hyperlinks on the Site that redirect the User to other websites are solely for the User's convenience in facilitating their searches. TELDAR TRAVEL cannot be held responsible for their content.

The User acknowledges understanding the characteristics and limitations of their Internet connection, particularly its technical performance, response times for consulting, querying, or transferring data, and security risks in communication.

8.2 For the Presentation of the Catalog

TELDAR TRAVEL’s responsibility is limited to reproducing the information provided, unless it can be demonstrated that TELDAR TRAVEL deliberately made it misleading.

No guarantee is provided regarding the accuracy of the information published online.

In particular, no guarantee is given regarding the accuracy of videos, photos, and illustrations, which provide the User with a preview of the Services offered.

8.3 Other

No other warranty is provided by TELDAR TRAVEL to the User or any third party regarding the execution of the Service.

ARTICLE 9 – INTELLECTUAL PROPERTY

All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks, patents, and database rights.

They are the exclusive property of TELDAR TRAVEL and/or the Suppliers. Any use constitutes an infringement that may lead to civil and criminal liability unless prior written authorization is granted by TELDAR TRAVEL.

TELDAR TRAVEL grants the User a right to reproduce the data and information viewed, including printing and/or saving them.

The User is prohibited from introducing any data that may modify or harm the content or presentation of the Site. Any hyperlink to the Site, regardless of its type, must be authorized in advance by TELDAR TRAVEL, acting on behalf of the Supplier concerned.

ARTICLE 10 – LIABILITY

10.1. Execution of the Service
TELDAR TRAVEL, being an intermediary between the User and the Supplier, assumes no responsibility for the execution of Services between the User or their client and the Supplier. In this regard, TELDAR TRAVEL is in no way responsible for the faults committed by either party. It is the responsibility of the User and their client to refer to the general conditions, cancellation conditions, data management policies, and internal regulations of the Supplier.

The Suppliers are responsible for the Services, including the reception conditions and cleanliness of the accommodations. TELDAR TRAVEL does not conduct audits of the cleanliness or safety of the Suppliers unless a prior request is made and a supplementary quote is provided by TELDAR TRAVEL.

As a result, TELDAR TRAVEL cannot be held liable for any non-performance or poor performance of all or part of the Services, or for any third-party damage, direct or indirect losses, commercial or financial prejudice arising from the non-execution or poor execution of all or part of the Services.

Any complaint or claim regarding the Service (including pricing), conditions, or special requests from the User or their client will be handled by the Supplier, with TELDAR TRAVEL not being responsible for these complaints and claims or the Services, and declining all liability in this regard.

In the event that a reservation must be canceled due to government restrictions or travel constraints, the User and their client will approach the Supplier to determine the refund or credit conditions.

TELDAR TRAVEL cannot be required to process a refund without the prior, express, and written consent of the Supplier.

10.2. Use of the Site
The User agrees to release TELDAR TRAVEL from any responsibility for damages resulting from the use of the Site, regardless of the cause of these damages.

Without limiting the scope of other provisions of these General Terms, TELDAR TRAVEL cannot be held responsible for damages resulting from the loss, alteration, or unauthorized access to data, accidental transmission of viruses or other harmful elements through the service or by email, the behavior of a third party or another User.

In no case will TELDAR TRAVEL be responsible for direct or indirect and/or immaterial damages, foreseeable or unforeseeable (including loss of profits or opportunities) arising from the provision and/or use or inability to fully or partially use the Site’s features.

10.3. Force Majeure
TELDAR TRAVEL cannot be held responsible for non-execution or late execution of its obligations if it is directly or indirectly caused by an event of force majeure, or any cause or situation beyond its reasonable control, subject to the provisions of Article 14. Without limiting the generality of the above, situations where TELDAR TRAVEL’s liability cannot be sought include: force majeure, outbreak of hostilities, riots, disruption of public order, acts of terrorism, revolution, actions of a government or official body (including, but not limited to, refusal or revocation of a license or consent), fire, floods, lightning, explosion, fog or bad weather, interruption or failure of a public service (including, but not limited to, electricity, gas, water, or telecommunications), renovations carried out by the Supplier, strikes, lockouts or boycotts, embargo, blockades.

10.4. Limitation of Liability
Without prejudice to any legal or contractual remedies or liabilities that may be established against TELDAR TRAVEL, it is reiterated that its liability is in any case strictly limited to its obligations as defined in these General Terms, as outlined in Article 1. In no case will TELDAR TRAVEL be held responsible for any indirect and/or immaterial damages, including, but not limited to, lost earnings or operational loss.

As such, TELDAR TRAVEL’s liability is strictly limited to the direct harm suffered by the User related to the booking on the Site, excluding any other damage suffered by any third party, including the Client.

With respect to the User, the damage cannot exceed the amount of the concerned Service, and in any case, the insurance coverage limit covering the damage.

ARTICLE 11 – TERMINATION
In the event of non-compliance by the User with any of the provisions of these General Terms, TELDAR TRAVEL reserves the right, without compensation and without prior notice, to terminate the User’s account, delete the data and files associated with it, revoke access to these data or files, or prohibit the User from accessing all or part of TELDAR TRAVEL’s services, without prejudice to any legal actions that may be open to TELDAR TRAVEL.

TELDAR TRAVEL reserves the right, without compensation and without prior notice, to modify or suspend the service, temporarily or permanently. The User acknowledges that TELDAR TRAVEL cannot be held responsible in the event of modification or suspension of the service.

ARTICLE 12 – CONFIDENTIALITY
TELDAR TRAVEL and the User agree to treat as strictly confidential all information, of any nature and in any format, transmitted by one party to the other during the execution of the Order service subject to these General Terms, except for information for which the receiving party can provide evidence that:

  • It was lawfully in its possession before receiving it from the other party; or
  • It had, at the time of signing these General Terms or later, fallen into the public domain; or
  • It was communicated to it by a third party in good faith without requiring a confidentiality agreement.

Each party agrees to take all necessary measures to ensure compliance with this confidentiality obligation and refrains from disclosing, either directly or indirectly, to any individual or entity, the confidential information they become aware of within the framework of these General Terms and/or reproducing or using it, both for its own account and for that of third parties, for purposes other than the execution of these General Terms.
Each party agrees to transmit the confidential information only to members of its staff who are involved in the execution of these General Terms, who have been informed of the confidential nature of this information.

The commitments made by the parties under this article shall survive the expiration of these General Terms for a period of 2 years.

ARTICLE 13 – PROCESSING OF PERSONAL DATA
For the purposes of this article, the terms "Personal Data", "Data Controller", "Processor", "Data Subject(s)", "Processing", and "Joint Controllers" have the same meaning as defined in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data (“GDPR”), and their related terms should be interpreted accordingly.

13.1. Processing of Orders
In the context of Orders, TELDAR TRAVEL processes Personal Data of Clients transmitted to it by the User. Individually or jointly, TELDAR TRAVEL and the User (hereinafter "Party" or "Parties") expressly acknowledge and declare that:

  • Neither Party processes Personal Data on behalf of the other Party and according to the instructions of the other Party;
  • They do not jointly determine the purposes and means of processing the Personal Data.

As a result, the Parties acknowledge that:

  • Neither Party is the Processor of the other Party;
  • They are not Joint Controllers of the Processing;
  • They each act separately and individually as Data Controllers for the Processing they carry out for their own account.

13.1.1. Source and Categories of Personal Data
The User provides TELDAR TRAVEL with Personal Data related to their Clients, strictly necessary for the execution of Orders. For the performance of the Orders, TELDAR TRAVEL agrees to receive the Personal Data transmitted by the User, with the understanding that the transmission of Personal Data is done through the Site.

13.1.2. Obligations of the Parties
13.1.2.1. Common Obligations of the Parties
The Parties agree to:

  • Comply with the applicable legislation on the protection of Personal Data;
  • Provide reasonable mutual assistance in fulfilling their obligations under the applicable data protection legislation.

13.2.2. Specific Obligations of the User
The User agrees to provide TELDAR TRAVEL with:

  • Personal Data collected lawfully;
  • Where possible, accurate and updated Personal Data.

13.1.2.2. Specific Obligations of TELDAR TRAVEL
TELDAR TRAVEL agrees to:

  • Process the Personal Data strictly for the purposes of performing the Order;
  • Respect the rights of Data Subjects and handle their requests to exercise their rights in accordance with the applicable data protection legislation;
  • Respond to any notifications from the User regarding the rectification or deletion of Personal Data or limitations on Processing carried out following a request from a Data Subject, in accordance with the applicable data protection legislation;
  • Inform Data Subjects about the Processing carried out on their Personal Data and the rights associated with it, in accordance with applicable data protection legislation on the indirect collection of personal data;
  • Implement appropriate technical and organizational security measures to ensure the security and confidentiality of Personal Data. TELDAR TRAVEL also agrees to process Personal Data only for purposes compatible with those for which they were transmitted, unless the prior and express consent of the User and Data Subjects is obtained.

13.2. Processing Implemented by TELDAR TRAVEL as Data Controller in the Management of the User File
In the context of these General Terms and to ensure their proper management, TELDAR TRAVEL processes the Personal Data of the employees and physical representatives of the User.

TELDAR TRAVEL agrees to process the Personal Data of the employees and physical representatives of the User in accordance with applicable data protection laws, as well as its Personal Data Protection Charter, which is accessible on its website at www.gekko-holding.com, and which is an integral part of these terms. The User agrees to inform their staff collaborating with TELDAR TRAVEL about the provisions of this article.

ARTICLE 14 – GENERAL PROVISIONS
The fact that TELDAR TRAVEL does not invoke, at any time, any of the provisions of the General Terms cannot be interpreted as a waiver by TELDAR TRAVEL to invoke them later.

If any provision of the General Terms is declared null or ineffective, it will be deemed as not written, without affecting the validity of the other provisions, unless the provision declared null or ineffective was essential and decisive.

Any case of force majeure preventing the execution of the Service, including interruption of telecommunication means, strikes by transporters, hoteliers, air traffic controllers, airport staff, will relieve TELDAR TRAVEL of its obligations affected by the force majeure event. Services not executed due to force majeure will be subject to a refund.

ARTICLE 15 – APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and, more generally, the Particular Contract that the User enters into with TELDAR TRAVEL are governed by French law. Any dispute related to their interpretation and/or execution will fall under the jurisdiction of the Paris Commercial Court.

ARTICLE 16 – ACCOMMODATION RELOCATION
In case of force majeure, the hotel reserves the right to fully or partially relocate the client to a hotel of equivalent category for services of the same nature, with all costs involved in the transfer remaining at the charge of the selected hotel.